Refunds and cancellations

Scope

This policy applies to paid consultations offered by Digital Cognitive Career Support (pathway review, contract clarity, conversation coaching, and application packaging). It does not cover products, physical goods, subscriptions, or third-party agency fees — we do not sell those.

Eligibility for refunds

• Full refund: If we cancel a confirmed session and cannot offer a suitable alternative time within 14 days, you may request a full refund of fees paid for that session.
• Partial refund: If you cancel more than 48 hours before a confirmed session, we refund fees paid minus any non-recoverable booking costs already incurred (for example reserved room hire for an agreed in-person meeting), disclosed in your confirmation.
• No refund: Cancellations within 48 hours of the session start, no-shows, or sessions already completed are not refundable, except where mandatory consumer law in Germany requires otherwise.

Deposits

When an in-person consultation requires a deposit, the confirmation email states the deposit amount and whether it is credited toward the session fee. Deposits are refundable under the same timing rules as session fees unless the confirmation states a specific non-refundable component (for example prepaid venue cost).

Work already started

If written follow-up work has begun after a completed session, that portion of the fee is considered delivered. Application packaging packages that have completed the first review session are refundable only for unused second-session time, calculated proportionally, when you cancel more than 48 hours before the second session.

Rescheduling

You may reschedule once without charge if you give at least 48 hours’ notice. Further reschedules may be refused or charged an administrative fee stated in writing before you confirm.

Materials

We do not sell physical materials kits. Document templates we create for you as part of a delivered session remain yours to keep; they are not a basis for refund after delivery.

How to request a refund

Email info@digitalcognitive.digital with your name, session date, and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method within 14 business days of approval.

Exceptions

If a session cannot proceed because required documents were never provided despite reminders, we may treat the slot as delivered for refund purposes after the scheduled time passes. Mandatory rights under German consumer law remain unaffected where they apply.